Orders despatched every Thursday and Monday. Showroom open by appointment ONLY.

Return and Exchange Policy


At The Amber Loft, we strive to provide our customers with high-quality products and excellent customer service. We understand that sometimes, you may need to exchange a product for a different size or style, and we're happy to help you with that.


We allow exchanges for items purchased from our online store within 10 working days of delivery. If you're not satisfied with the item you received, you may exchange it for a different style, size or color, subject to availability. 

To initiate an exchange, please contact us at customercare@theamberloft.com or Whatsapp us at 8289 7883 to arrange for a visit to our showroom. Our team will guide you through the process and provide you with a suitable exchange item. Please bring the item, along with the original packaging and a copy of your order confirmation email, to facilitate the exchange process.


We do not accept returns for products purchased from our online store. We only offer exchanges for different styles, sizes or colors, as stated above.


If you receive a damaged or defective item, please contact us immediately at customercare@theamberloft.com or Whatsapp us at 8289 7883. Our team will assess the issue and provide you with a suitable solution, which may include an exchange or a refund.

If you have any questions or concerns about our return and exchange policy, please feel free to contact us at the above email.

Thank you for choosing The Amber Loft, and we look forward to serving you.

    The above Return and Exchange Policy applies ONLY to regular-priced items. Items bought with promotional codes (unless stated otherwise), sales items and accessories are excluded.

    The Amber Loft reserves the right to change this Return and Exchange Policy at any time.